Looking for home care in
the Borough of Kingston Upon Thames?

If so, we’d love to help. We understand that finding the right care for your loved one takes time. That is why we are here for you at every step of your care journey, to give you the information you need to make the decision that is right for you.

Our Domiciliary Care Services

As you should expect, all our at home care services are tailored to the specific needs of your loved one. And as their needs evolve, so do our services.

Why Choose Comfort Care At Home

When we ask our clients why they chose Comfort Care At Home, they always say
“Because you truly care.”

When our founder, Shamsah, started Comfort Care At Home, she was motivated to do so because of a personal experience with a family member. That concept of caring for family runs through everything we now do.

And family is not just reserved for our clients. All our care professionals are part of the Comfort Care At Home family, and we treat them as such.


Kingston Borough Business Awards (KBBA) 2024 celebrate the innovation and positive impact of local businesses. We are proud to have been awarded Highly Commended for the Outstanding Business Social Impact category, and to have been selected as finalists in the Best Health and Wellbeing Provider and Removing Barriers Champions categories. This year, there were more than 180 entries.

Our Expertise

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Dementia Friends Champions

We have been trained by the Alzheimer’s Society to become Dementia Friends Champions. We deliver talks to families of our clients and in the community, to encourage others to make a positive difference to people living with dementia.
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Dignity in Care

We believe passionately that being treated with dignity is a basic human right, not an optional extra. We have taken a pledge and committed to the 10 points dignity challenge from the Dignity in Care group.

Friends Against Scams

We aim to protect and prevent your loved ones from becoming victims of scams. We do this by training our care professionals on the different types of scams that are in operation, so they can be alert, well-informed, and take action to help your loved ones when needed.


“Our family were very lucky to be recommended to Comfort Care At Home, this was our first encounter with the care industry and thus fearful of how we could manage this service. This matter was taken out of our hands by the senior staff who explained the process in detail and helped us improve the home environment from a safety and lifestyle perspective.
She has received excellent continuous service from the team and particular attention is given to the relationship and confidence for her and hence any changes to the team or service. The small details such as the Christmas gift and family WhatsApp group are very inclusive and reassuring that the best intentions are promised and delivered.
We highly recommend and thank Comfort Care!”

Leanne B

“I was recommended to this agency since my wife has early-stage Alzheimer’s. I was hesitant in suggesting this idea to my wife but arranged for an initial visit from the lady in charge and a colleague. They immediately put both of us at ease and assessed our requirements very astutely. The “carer” has now been coming to us for four hours on a Wednesday morning, for two weeks, and the agency could not have supplied a better “buddy” for my wife. It was agreed that the carer should be the same as far as is possible, and my wife now looks forward to the morning when I disappear to recharge my batteries fly fishing, I get out with a clear conscience, and my wife says the morning flies by with her charming buddy. Sincere thanks to a very caring organisation.”

Alan A

“I only have praise for this care agency. The manager and carers are excellent at keeping me informed of any issues that arise. They are proactive, they take my uncle to hospital and doctor appointments, contact and chase the doctors and pharmacy on his behalf as well as performing intimate care needs and cook meals. They go the extra mile and really care about him as an individual.”

Sally S

“This agency has been supplying care to my Dad for the past eighteen months and I could not be happier with them as throughout this time they have been dedicated, hard-working, professional and friendly carers. They bring complete peace of mind knowing he is in such good hands daily. Communication is key and they constantly keep me updated on everything and nothing is too much trouble for them. There is also knowledge and advice offered regarding medication and any medical issues and they are extremely approachable with any queries. Any extra care that is required they will always try to accommodate and recently took him to have his vaccination, which we were so grateful for. All the carers are really great and we value them highly. There has never been a problem or a time when we have been let down as the organisation is excellent and cover is always provided if necessary. There are no negatives to having this agency as our choice to help and trust our family with.”

Jill B

“This agency is an incredibly impressive care provider. Not only is the service provided with a high degree of professionalism, we as a family have been left in no doubt that the carers and managers genuinely care. Not only about the welfare of the service user but also other family members who are involved in care-giving. Issues are managed proactively, such as team members go above and beyond in liaising with third parties and any queries are dealt with almost instantly and always to our satisfaction. The team is first-class and we as a family are incredibly grateful for all their collective efforts. This agency combines highly professional service with an invaluable personal touch and comes highly recommended.”


“Following my Dad’s cancer operation, and subsequent rehabilitation in hospital, this agency was recommended to us by our family surgery, and we have been so lucky, and extremely grateful as we couldn’t have hoped for a better care provider. Throughout the whole 18 month period of care, which is still ongoing, the level of professionalism and expertise from the carers has been excellent. I now work quite a distance from home and am away most of the day leaving very early, so knowing my Dad is in very safe hands is a huge relief. As soon as there is a problem, whether it’s medication needing collecting, transport to the doctors, or any change to the care plan, both my sister and I can always be sure it will be dealt with promptly. Communication is excellent, and all the carers are very professional and friendly and treat dad with the utmost respect. We will always be eternally grateful to them for all the care, and support we have received.”

Graeme B

“Wonderful care for my mum in her last few months. The care team are reliable, kind, incredibly trustworthy and a joy to have in our home. They were incredibly supportive at a very difficult time for our family, which included my dad of 91 who was losing his wife of 65 years and my children. So many generations to deal with, other than my Mum who had complex health care issues. Great care for my mum in her last few months. As I was so happy with the care my mum received with we are using them again and they are as great as ever. They now provide companionship care for my father who has Alzheimer’s. I am working from home and just don’t have the time to give him the attention he needs.”

Lesley B

“This Home Care Agency has bent over backwards to accommodate my demanding and fiercely independent mother and I feel huge relief that she feels safe and able to rely on the two wonderful carers who see to her needs. What has particularly impressed me, however, is the huge support I have been given by the director while my mother has been in hospital – both making and receiving phone calls to the ward on my and my mother’s behalf. I am truly grateful and cannot recommend this agency highly enough.”

Nikki G

“My mother and I were very pleased with the service provided by Comfort Care At Home. The staff are very accommodating and flexible. The managers did a first-rate assessment of my mum’s needs, and this was revised as those needs changed. It truly was person-centred. Staff were kind and very helpful and very respectful. There was excellent communication between myself and the managers if changes were made from the original care plan. They absolutely responded to Mum’s requests to do tasks in a particular way she wanted. I would most certainly recommend Comfort Care At Home.”

Nicola S

“I booked this company on a temporary basis as my usual carer had to go abroad for family reasons. I was apprehensive about the change but couldn’t be more delighted with the service. The carer I had the most dealings with always arrived on time with a smile on her face. She made me feel very comfortable too and we built up a good rapport. As I live on my own it is important that I enjoy the company of my carers.”

Elizabeth B

“I have been looking for a competent company. I appreciate the emphasis they put on getting to know what makes me comfortable. I would highly recommend this company for anyone who would like their life made better. They are a pleasure and always cheer me up.”

Sarah W

“I am paralysed and need help with everyday activities in order to maintain my independence. The carers were by far the most professional and competent carers that I have had experience with in the last 12 years. I very much appreciated their attention to detail and their considerate approach. They clearly aim to understand their clients’ needs and wishes and as well as being incredibly helpful, they were a pleasure to have in the house.”

Nina H

“The team have immeasurably improved my mother’s quality of life. They are proactive, practical and immensely caring. They cook with her and take the time to chat and find out about her hobbies e.g. flower arranging. I would thoroughly recommend them to anyone.”

Serena M

“I cannot fault the care provided – they are in a class above other providers I have experience of. They are professional, courteous, compassionate and the quality of care they provide is exceptional. I cannot recommend them highly enough.”

Carolyn M

Contact the Comfort Care At Home team today to get the information you need to make the best
decision for your loved one.

Call us on 020 8610 9778, email info@comfortcareathome.co.uk or fill in the form below.